Terms of Service

By accessing or using the Neureson platform, you agree to be bound by these Terms of Service (“Terms”). If you do not agree, do not use the Service. These Terms constitute a binding legal agreement between you and Brain PR (trading as Neureson).

Neureson provides an intelligent platform for drafting, editing, managing, and exporting documents (“Service”). Documents generated are provided as-is and should be reviewed by a qualified professional where required. Neureson does not provide legal, financial, or professional advice.

You must create an account to use certain features. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately of any unauthorised use of your account.

You agree not to use the Service to draft documents intended to facilitate fraud, deception, illegal activity, or to infringe the rights of any third party. You are responsible for all content you submit to the Service.

Neureson offers a 3-day free trial that includes 1 document credit. No credit card is required during the trial period. At the end of the 3-day free trial, access to the Service pauses. You may continue by choosing a subscription plan or purchasing Pay As You Go (“PAYG”) credits. Your trial document is preserved and accessible upon upgrade.

6.1 Certain features of the Service require credits or a paid Subscription. You may access the Service by: (a) subscribing to a monthly or annual plan; or (b) purchasing PAYG credits without a subscription commitment. All fees are in Australian Dollars (AUD) inclusive of 10% GST where applicable.

6.2 Paid Subscriptions are available on a monthly or annual basis. Monthly Subscriptions are charged in advance on a monthly basis. Annual Subscriptions are charged in full upfront and represent a minimum 12-month commitment — no refunds or credits will be issued for any unused portion of an annual term under any circumstances except as required by the Australian Consumer Law. All Subscription fees are inclusive of 10% GST where applicable. Subscriptions automatically renew on a perpetual basis — monthly Subscriptions renew each month and annual Subscriptions renew each year — and will continue to be charged to the card on file until cancelled in accordance with clause 6.10.

6.3 PAYG credits may be purchased without a Subscription. PAYG credits expire 90 days from the date of purchase. Annual pricing does not apply to PAYG purchases.

6.4 Top-up credit packs are available to active Subscribers. Top-up credits expire 90 days from the date of purchase regardless of Subscription status.

6.5 Monthly Subscription credits expire at the end of each billing period and do not carry over under any circumstances — cancellation, downgrade, or inactivity.

6.6 Annual Subscription credits are allocated in full at the commencement of each annual term — 12 months of credits added upfront, available to use anytime within the subscription year.

6.7 Annual Subscriptions are priced at 11 months of the monthly rate — one month free at every tier.

6.8 If a payment fails, Neureson will notify you by email to your registered address and will automatically retry the charge on day 3 and day 5 following the initial failure. If payment remains outstanding after three attempts, Neureson will suspend your access to the Service on day 6 while preserving your documents and account data. A final notice will be issued advising that your account will be permanently terminated if payment is not received within 7 days of the initial failure. If payment remains outstanding after 7 days, Neureson reserves the right to permanently terminate your account and destroy your encryption keys, rendering your documents permanently unrecoverable. For annual Subscriptions, Neureson will notify you by email 30 days and 7 days before your annual renewal date. All charges are made to the card on file at the time of billing.

6.9 All monthly Subscription fees and Top-Up Pack purchases are non-refundable except as expressly required by the Australian Consumer Law. Annual Subscription fees are non-refundable under any circumstances except as required by the Australian Consumer Law — no refund or credit will be issued for any unused portion of an annual term. If you are entitled to a refund under the Australian Consumer Law, please contact our legal team with details of your claim. Neureson will assess all refund requests in accordance with its obligations under the Australian Consumer Law.

6.10 You may cancel your Subscription at any time from your account settings. For monthly Subscribers, cancellation takes effect at the end of the current billing period. Any unused monthly Credits at the time of cancellation are forfeited without refund — monthly Credits always expire at the end of each billing period and do not carry over under any circumstances. Upon cancellation, your account reverts to PAYG status — your Subscription and automatic renewal cease, your account, documents and document history are preserved and you may continue to purchase PAYG credits at the applicable PAYG rate. For annual Subscribers, cancellation takes effect at the end of the current 12-month commitment period on the same terms — no mid-term refund is issued. All Subscriptions renew automatically on a perpetual basis and will be charged to the card on file at the applicable renewal date unless cancelled prior to that date.

6.11 For annual Subscriptions, Neureson will notify you by email to your registered address 30 days and 7 days before your annual renewal date, stating the amount to be charged and the date of charge. If you do not wish to renew, you must cancel your Subscription before the renewal date in accordance with clause 6.10. Failure to cancel before the renewal date will result in the annual fee being charged to the card on file and the 12-month commitment recommencing. Monthly Credits for annual Subscribers are allocated in full at the commencement of each annual term — 12 months of credits added upfront, available to use anytime within the subscription year.

You retain ownership of all documents you create using the Service. The Service itself — including all software, design, trademarks, and content — is the exclusive property of Brain PR (trading as Neureson) and is protected by applicable intellectual property laws.

Documents generated by Neureson are provided “as is” and may contain errors. They should be reviewed by a qualified professional before execution. Neureson does not provide legal, financial, or professional advice. Whether any document is legally binding depends on how it is executed, the jurisdiction and the specific circumstances of your situation.

Neureson is powered by leading frontier AI technology. All document generation requests are processed in a private, encrypted environment under strict data confidentiality agreements. We do not disclose the specific AI models or versions used in our service. Your document content is never used to train, fine-tune or improve any AI model.

Neureson collects and processes personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Please refer to our Privacy Policy for details of how we collect, use, and protect your personal information.

10A.1 Neureson treats all document content, prompts, instructions and business information submitted by you to the Service (“Confidential Information”) as strictly confidential. Neureson will not disclose, share, publish or otherwise make available your Confidential Information to any third party except as expressly permitted under this Agreement or required by law.

10A.2 All document processing occurs within a private, encrypted environment. Your Confidential Information is never accessible to other Users of the Service and is never visible to Neureson staff except where expressly required by law or with your explicit written consent.

10A.3 Neureson's obligations of confidentiality apply to all third-party service providers engaged by Neureson. All providers are bound by data processing and confidentiality agreements that prohibit any use, disclosure or retention of your Confidential Information beyond the specific purpose for which they are engaged.

10A.4 Your document content is processed in isolation — each document generation and revision session is handled independently. No content from your account is ever combined with, or made accessible to, any other User's session or account.

10A.5 The confidentiality obligations in this clause survive termination of this Agreement and continue indefinitely following the deletion of your account.

10A.6 Nothing in this clause prevents Neureson from disclosing Confidential Information where required by applicable law, court order, regulatory direction or the lawful request of a law enforcement authority. Where permitted by law, Neureson will notify you of any such required disclosure before making it.

10A.7 For the avoidance of doubt, the confidentiality obligations in this clause apply in addition to and do not limit Neureson's obligations under clause 10 and the Privacy Policy.

To the fullest extent permitted by law, Brain PR (trading as Neureson) shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Service or any documents generated through it. Our liability to you shall not exceed the amount paid by you to Neureson in the 12 months preceding the claim. Nothing in these Terms limits any rights you may have under the Australian Consumer Law.

These Terms are governed by the laws of New South Wales, Australia. You agree to submit to the exclusive jurisdiction of the courts of New South Wales for any disputes arising under these Terms.

We may update these Terms from time to time. We will notify you of material changes by email to your registered address. Continued use of the Service after any changes constitutes acceptance of the updated Terms.

For legal enquiries, please use our legal contact form.